Owning a retail business in the internet age has drastically altered what is required to be successful. People who own retail businesses still have to spend their days on their feet, moving through inventory and catering to busy clients, but they now have to contend with supersized corporate competitors and online outlets who have the advantages that come with massive scale.
Customer service, in this context, is of paramount and increasing importance, and so it takes a special kind of person to be successful owning a retail business.